​STORE POLICY

Cash & Safety:

• For the safety of our customers and staff, we may refuse to accept a banknote if we believe it has been handled in an unsafe or unclean way or is contaminated with saliva or other substances.

• In this situation, we kindly ask that you use an alternative payment method, as the banknote may be unsafe for our customers and staff to handle. Thank you for your understanding and cooperation.

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               REFUND POLICY

Receipt and Condition:

• You must present the receipt

• The product must not be opened

• Exchanges are allowed within 30 business days from the date of purchase

Best Before Items:

• Items marked with a "best before" date may not be refunded

• According to Australian law, food with a "best before" date is still safe to eat after this date if it is not damaged, deteriorated, or perished

• Such foods can legally be sold after the best before date if they are fit for human consumption

• 📌 Source (Queensland Government):                                   https://www.qld.gov.au/health/staying-healthy/food-pantry/food-safety-for-consumers/food-safety-when-shopping-and-eating-out/about-food-labels?utm_source  

Non-Refundable Items:

• Fresh taro and taro leaves are non-refundable as they are chosen by the customer

Expired Items:

• Items marked as expired may be eligible for a refund

• If an item is damaged from the inside, you must provide a reason for the damage to be considered for a full refund

Return Period:

• All goods must be returned within 30 business days from the date of purchase

Thank you

Punam Polynesian Indian Supermarket